Terms of service

About us

Vellumia is operated by Peptide Axis Ltd, company number 17523852.

Registered office: Flat 417, 2 The Crescent, Seager Place, London, SE8 4HJ, United Kingdom.

Products

Please read the product description, ingredients, directions and warnings before purchasing and using our products.

Our skincare products are intended for cosmetic use. Individual experiences may vary. Product colours and appearance may differ slightly between screens.

Prices and orders

Prices and currency are displayed on our website. Delivery charges and any taxes collected by us are shown before payment.

An order acknowledgement confirms receipt of your order. We accept your order when we send a dispatch confirmation.

If an item is unavailable or we discover a pricing or description error before accepting your order, we will contact you. We will not substitute a product or charge a higher price without your agreement. If we cannot fulfil your order, we will refund the relevant payment.

Delivery

Our Shipping policy explains destinations, charges and estimated delivery times.

Please provide accurate delivery details and contact us promptly if a correction is needed. We cannot guarantee changes after dispatch.

We remain responsible for your goods until you, or someone you nominate, receives them, subject to applicable law.

Cancellations and returns

Our Return and refund policy explains how to cancel an order and your rights concerning faulty, damaged or incorrectly supplied goods.

Product use

Use products only as directed on their labels. Avoid use if you know you are allergic to an ingredient. Stop using a product if irritation occurs.

These instructions do not limit your rights concerning product safety or faulty goods.

Privacy

Our Privacy policy explains how we collect, use and share personal information.

Liability and consumer rights

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or death or personal injury caused by negligence.

Nothing in these terms restricts your statutory rights or mandatory consumer protections applicable in your country.

Changes to these terms apply to future orders and do not retrospectively change an order already accepted.